Zappable Privacy Policy

1. Introduction

Welcome to Zappable (“we”, “our”, “us”).
We are a digital marketplace that enables creators to sell digital products and accept payments through Bitcoin’s Lightning Network and card payments via Stripe.

This Privacy Policy explains how we collect, use, and protect your information when you use Zappable.

By accessing or using our platform, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1. Information You Provide Directly

• Account information: name, email address, password.
• Creator information: profile details, product listings, files you upload.
• Payment setup information:
  • Stripe creator configuration (e.g., Stripe account ID).
    We do not receive your full personal financial data—Stripe handles this directly.
  • Lightning payment details (e.g., wallet connection info such as LNURL or invoice parameters).
    We never have access to your wallet’s private keys or funds.

2.2. Automatically Collected Information

• Device information (browser type, operating system)
• IP address (for security and anti-fraud)
• Usage data (pages visited, actions taken, time on page)
• Cookies and similar technologies

2.3. Marketplace Transaction Data

We retain limited information about transactions, such as:

• Product purchased
• Amount
• Timestamp
• Payment method (Bitcoin or card)

We never store card numbers, full payment details, or Bitcoin private keys. Stripe and your Lightning wallet process that information directly.

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Zappable platform
• Enable users to buy and sell digital products
• Handle account registration, authentication, and security
• Process payments via Stripe or Lightning integrations
• Deliver purchased digital products to buyers
• Communicate updates, support messages, or important notifications
• Improve platform performance, features, and user experience
• Detect, investigate, and prevent fraud, abuse, or security issues

We do not sell your data to third parties.

4. How Payments Work

4.1. Card Payments (Stripe)

If you choose to accept card payments or purchase with a card:

• Stripe processes the card details securely.
• We do not see or store full card information.
• Creators must connect their own Stripe accounts to receive fiat payouts.

Stripe’s own privacy policy governs how Stripe handles your payment data.

4.2. Bitcoin Lightning Payments

If you use Lightning:

• Payments are processed directly between the buyer’s wallet and the creator’s wallet.
• We may generate or relay payment requests (e.g., invoices or LNURLs) but we do not control funds.
• We do not store private keys, seed phrases, or wallet balances.
• Transactions are peer-to-peer and irreversible once completed.

5. How We Share Information

We only share information when necessary to operate the platform, or when legally required.

5.1. Service Providers

We may share data with service providers who help us run Zappable, such as:

• Stripe (payment processing)
• Supabase or equivalent (database/auth/storage)
• Cloud hosting providers
• Analytics providers

These providers only access data needed to perform their services and are expected to protect it.

5.2. Legal Requirements

We may disclose information if required to:

• Comply with applicable laws, regulations, or legal process
• Respond to valid law enforcement requests
• Protect the rights, property, or safety of Zappable, our users, or others

We do not share your personal information with advertisers or sell data to third parties.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and maintain session state
• Remember certain preferences
• Analyze usage to improve the platform

You can control cookies through your browser settings. If you disable cookies, some features of Zappable may not function properly.

7. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements and policies

If you delete your account, we may retain limited information where required by law or for legitimate business purposes (e.g., record-keeping, fraud prevention).

8. Security

We take the security of your data seriously and use measures such as:

• Encrypted connections (HTTPS)
• Secure password hashing
• Access controls and role-based permissions
• Minimizing the data we store related to sensitive operations

However, no system is completely secure. You are responsible for:

• Using a strong, unique password
• Protecting access to your account and devices
• Safeguarding your Lightning wallet credentials and Stripe login details

9. Your Rights

Depending on your location and applicable laws, you may have rights to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain types of processing
• Export your data in a portable format

To exercise these rights, contact us at support@zappable.com.
We may need to verify your identity before responding.

10. Children’s Privacy

Zappable is not intended for individuals under the age of 18.
We do not knowingly collect personal information from children.

If you believe a child has created an account or provided information, please contact us and we will take appropriate steps to remove the account and related data.

11. International Users

Zappable may process and store data in multiple countries.
By using the platform, you consent to the transfer, storage, and processing of your information in these locations, in accordance with this Privacy Policy and applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our services
• Changes in applicable laws
• Operational or technical updates

When we make changes, we will update the “Last updated” date at the top of this page.
In some cases, we may also provide additional notice (e.g., via email or in-app notification).

13. Contact Us

If you have any questions or concerns about this Privacy Policy, or about how we handle your data, you can contact us at:

Email: support@zappable.com